In light of the ongoing Erie Canal Embankment Remediation Project here's contact info directly from NYCC
To report al Canal Maintenance Issue please call Canal Maintenance (585) 589-5689
To report a Canal Emergency to the Statewide Operations Center please call (866) 691-8282.
More Erie Canal Contact Info can be found here:
http://www.canals.ny.gov/about/contact/phone.html